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FAQs

You’ve made it to Peau Veloutee’s FAQs! Discover quick answers to your questions about our products, policies, and more. If you need further assistance, we’re just a message away.

Yes, all Peau Veloutee products are crafted using carefully selected natural ingredients to provide your skin with the gentle care it deserves.

Absolutely! Our products are designed to be gentle on all skin types, including sensitive skin. We avoid harsh chemicals and prioritize natural ingredients to ensure a soothing and nourishing experience. However, if you are sensitive to fragrances/essential oils, your best option is to go for our unscented products.

No, we are proud to say that Peau Veloutee is a cruelty-free brand. Our products are not tested on animals, and we are committed to being ethically responsible in every aspect of our business.

Currently, Peau Veloutee products are exclusively available for purchase on our website. We aim to provide a seamless online shopping experience for our customers.

Shipping times vary based on your location. Typically, orders are processed within 1-2 business days, and delivery can take between 3-7 business days, depending on your location.

For inquiries regarding bulk or wholesale purchases, please reach out to our customer service team. We’ll be happy to discuss special pricing and options based on your needs.

While we are more than happy to help find a more than fair solution if you have any issue with your order, we are not able accept returns or exchanges due to the hygienic aspect of cosmetics. Cancellations or changes can be made to your order after the order has been placed, so long as requests are processed before the order has been shipped.

If you want a personalized message with your order, please submit your message on the order process. Make sure names and any other important info is spelled correctly so we can send the message exactly how you want it sent.

If your package was damaged in transit. Please reach out to us via our contact page or chat. Please provide your order# and pictures of the damaged items, and we will replace the items at no cost to you.

Still have a question?

If you didn’t find the answer you were looking for in our FAQs, don’t hesitate to reach out! We are ready to assist you. Simply fill out the form below. We’re committed to ensuring you have all the information you need for a delightful Peau Veloutee experience.

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